EXCHANGES AND RETURNS

1. What is the deadline for returning/exchanging a product?

For home exchanges/returns, the deadline is 14 calendar days from the delivery date of the order.
For exchanges/returns at ROBERTO VERINO street shops, the deadline is 14 calender days from the purchase date.
Christmas Special. All purchases made as of 21 November, 2018 can be exchanged or returned by January 10, 2019.
Garments have to be labeled and in perfect condition (not used or washed, with their inside and outside labels, with no alterations/tailoring) and have to be accompanied by the corresponding receipt.
Outlet articles cannot be returned or changed at the street store. In the shop online only return is allowed.

2. What is the cost of returning/exchanging a product?

In SPAIN: Returns can be made in Roberto Verino stores within the same country where purchased (except Outlet stores and El Corte Ingles corners). For returns or exchanges from home, customer must pay the shipping costs, which are:
• 6€ for Spain and Portugal.
• 7.5€ for the Balearic Islands.
• 12€ for the rest of the countries.
This cost will be deducted from the total refund.
Outlet articles cannot be returned or changed at the street store. In the shop online only return is allowed.

3. What is the easiest way to return an item?

If you want to return an item bought in robertoverino.com, the quickest and simplest for doing it is going to one of our main ROBERTO VERINO street shops (except Outlets and Corners located in EL CORTE INGLÉS) or by pick-up at your home.
Once we have verified the return and that your bank has processed the original purchase (processing times depend on the financial institution), you will receive a confirmation e-mail indicating that your account will be credited with the corresponding amount.
Outlet articles cannot be returned or changed at the street store. In the shop online only return is allowed.

4. How can I request collection from home?

You can request collection of a product from your home through the web. We will send a messenger to collect your package after verifying all the details. The carrier will get in touch with you to organize collection. If for any reason pick-up arrangements are not convenient, please contact our Customer Services.
The back of the purchase documentation details the steps to be taken for a home return.

5. Can I ask for a change of size from home?

Yes, as part of the home exchange/return process robertoverino.com provides a home change of size service. The process is the same as for a return, but the client has to specify the desired new size.
For home exchanges/returns, the customer must pay the shipping costs, which are:
• 6€ for Spain and Portugal.
• 7.5€ for the Balearic Islands.
• 12€ for the rest of the countries.
This cost will be deducted from the refund.

6. Can I exchange an item in a ROBERTO VERINO high street shop?

SPAIN: Returns can be made in any Roberto Verino street store in Spain (except Outlet store or El Corte Ingles corners).
When there is a refund and money is due to a client, a VOUCHER will be given for items bought in robertoverino.com that can be used in any of our ROBERTO VERINO high street shops (except Outlets and Corners located in EL CORTE INGLÉS).
Outlet articles cannot be returned or changed at the street store. In the shop online only return is allowed.